Returns & Exchanges
At SACHA DRAKE, we want you to feel confident and beautiful in your purchase, which is why we offer a flexible return policy for items in original condition within 14 days of receipt. Whether you need a different size or a complete refund, our streamlined process ensures your boutique experience continues long after your delivery arrives.
Check Eligibility
Ensure your garment is unworn, unwashed, and has all original designer tags still attached to qualify for a return or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back and choose your preferred resolution.
Package and Post
Securely pack your items in their original packaging and use the provided shipping label or your preferred tracked courier to send the parcel back to our Brisbane studio.
Processing and Refund
Once our quality control team inspects your return, we will process your refund to the original payment method or issue your store credit within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing