Frequently Asked Questions
Everything you need to know about your SACHA DRAKE experience.
What is the SACHA DRAKE return policy?
We offer returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in original condition with all tags attached. Sale items are eligible for store credit only, unless marked as Final Sale.
How do I determine my correct size?
Each product page features a detailed size guide. Our designs are tailored to celebrate various body shapes; if you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our stylists for personalized advice.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your location. Please note that international orders may be subject to local customs duties and taxes.
How should I care for my SACHA DRAKE garments?
To maintain the longevity of our premium fabrics, we recommend following the specific care instructions on the internal garment label. Most of our pieces require a gentle cold hand wash or professional dry cleaning.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service team immediately. Once an order has been dispatched from our warehouse, we are unable to make any modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna for eligible customers.